This guide walks you through signing in to Netcoins, troubleshooting common login problems, resetting access, and best security practices to protect your crypto.
What is Netcoins?
Netcoins is a cryptocurrency exchange and brokerage that allows users to buy, sell, and hold cryptocurrencies. Your Netcoins account is protected by your email/username and password, and optionally two-factor authentication (2FA) — a key element for securing accounts that hold digital assets.
How to log in (step-by-step)
Open netcoins.com or launch the Netcoins mobile app.
Click or tap "Sign In" in the top-right corner.
Enter the email address associated with your Netcoins account and your password.
If prompted, complete the Two-Factor Authentication challenge (see next section) using your authenticator app or SMS code.
After successful authentication you’ll be taken to your dashboard where you can view balances and trade.
Two-Factor Authentication (2FA)
Netcoins supports 2FA for stronger protection. You can enable it using an authenticator app (recommended) or SMS-based codes. To enable 2FA:
Go to Settings > Security in your Netcoins account.
Choose your 2FA method and follow the on-screen setup steps.
Store recovery codes in a safe place — they let you regain access if you lose your device.
Tip: Use an authenticator app (Google Authenticator, Authy) instead of SMS for better security.
Troubleshooting common login issues
Incorrect password
Use the Forgot password link on the sign-in page. You’ll receive an email with instructions to reset your password. If you don’t receive the email, check spam/junk folders.
Can’t access 2FA
If your authenticator app or phone is lost, use the recovery codes you saved during setup. If you don’t have recovery codes, contact Netcoins support and be prepared to verify your identity.
Account locked or suspicious activity
Netcoins may temporarily lock accounts for security. Contact support immediately and follow their verification process to regain access.
Account recovery
Account recovery typically involves email verification and identity checks. Have the following ready when contacting support:
Email used to register
Approximate date of account creation
Transaction details (if applicable)
Photo ID, if requested by support for identity verification
Security best practices
Use a long, unique password or a password manager.
Enable 2FA with an authenticator app.
Beware of phishing emails — always verify the sender and never enter credentials on unfamiliar pages.
Keep your device OS and apps up to date.
Consider using hardware wallets for large holdings and withdraw only small amounts to exchange wallets.
Frequently asked questions
Is Netcoins safe?
Netcoins uses standard security controls, but no platform is immune. Follow account security best practices and consider moving long-term holdings to cold storage.
How long does a password reset take?
Reset emails are usually instant but can take a few minutes; follow the link promptly — password reset links often expire for safety.